Overview
At Jeffs Norris, your satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a return and refund service under the conditions below.
Return Eligibility
To be eligible for a return:
- Items must be returned within 30 days of delivery
- Items must be unused, unworn, and in original packaging
- Items must be in the same condition as received
Non-Returnable Items
We do not accept returns for:
- Items that have been worn, washed, or damaged after delivery
- Clearance or final sale items (if applicable)
- Items returned after the return period
How to Request a Return
To start a return, please contact us at:
Please include:
- Order number
- Reason for return
- Photos (if applicable)
Our support team will guide you through the return process.
Refunds
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5–10 business days.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at service@jeffsnorris.com with photos. We will arrange a replacement or refund.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider
- Contact your bank (processing time may vary)
If you still need help, contact us at service@jeffsnorris.com